Terms & Conditions 

1. Who We Are and What These Words Mean:

1.1 "We", "us" and "our" means Adele Catherine Global Ltd, trading as Adele Catherine, a company registered in England and Wales with company number 16950153, of Grosvenor House, M27 8UW. You can contact us at adelecatherine.online@outlook.com.

1.2 "You" means the person who buys a place on the Programme.

1.3 "Programme" means the Scale Your Socials group coaching programme, including the online portal, live group calls, community group and any bonuses.

1.4 "Materials" means everything we make available in or alongside the Programme. This includes videos, call recordings, workbooks, templates, scripts, hooks, captions, content plans, prompts, slides, audits, frameworks, systems and methods, community posts made by us, and any bonuses.

1.5 "Programme Fee" means the full price of the Programme shown at checkout when you joined, whichever payment option you chose.

1.6 "Payment Plan" means any option we offer to pay the Programme Fee in instalments.

1.7 "Access Period" means nine months from the start date of your cohort. 

2. What You Get:

2.1 We will give you access to the Programme as described on the sales page and at checkout at the time you joined.

2.2 Your access lasts for the Access Period. It is not lifetime access. When the Access Period ends, your access to the portal, the calls, the recordings and the community group ends, unless we agree otherwise in writing.

2.3 This is a group programme. It does not include one to one coaching unless we have confirmed that to you in writing.

2.4 We set the dates and times of live calls. We normally add recordings to the portal but we do not promise to. If you miss a call, you are not owed a refund, a credit or a replacement call.

2.5 Bonuses are free extras. They have no cash value and we may change or withdraw them.

2.6 Your place is personal to you. You cannot transfer it, share it or sell it to anyone else.

3. Who Can Join:

3.1 You must be 18 or over.

3.2 The Programme is business education for working hairdressers and salon owners. By joining, you confirm that you are buying it for your trade, business or profession, and not as a consumer.

3.3 You confirm that the details you give us are true, and you agree to keep your login details private and secure.

3.4 We may refuse any order or application. If we do after you have paid, we will refund what you paid.

4. Fees and Payment:

4.1 When you join, you agree to pay the Programme Fee in full. You owe the full Programme Fee from the moment we accept your order, whichever payment option you choose.

4.2 A Payment Plan is offered for your convenience only. It is a way of spreading the cost of the Programme Fee. It is not a monthly subscription or a membership. You cannot cancel it, pause it or stop paying part way through. Every instalment stays due whether or not you log in, attend calls, finish the Programme or still have access.

4.3 If you choose a Payment Plan, you authorise us and our payment providers to take each instalment automatically from the payment method you gave us, on the dates shown at checkout. You must keep a valid payment method on file and tell us before a card expires or changes.

4.4 If a payment fails or is late, we will try to take it again and we will contact you. If it is still unpaid 7 days after its due date, we may suspend your access to the portal, calls and community group until your account is up to date. Suspension does not extend your Access Period and does not reduce what you owe.

4.5 If a payment is still unpaid 14 days after we have written to you about it, the whole remaining balance of the Programme Fee becomes due immediately.

4.6 We may charge interest on any overdue amount under the Late Payment of Commercial Debts (Interest) Act 1998, at 8% a year above the Bank of England base rate, from the due date until you pay. We may also claim the fixed sum compensation set by that Act and our reasonable costs of recovering the debt.

4.7 If you do not pay, we may pass the debt to a debt recovery agency or solicitor, and we may start court proceedings to recover the unpaid balance, interest and costs. A court judgment against you can affect your credit record.

4.8 You agree not to raise a chargeback or payment dispute for any payment that is properly due under these terms. Contact us first so we can sort it out. If you raise one without good reason, you still owe the amount, we may suspend your access, and we may give these terms and your access records to the payment provider as evidence.

4.9 You must pay all amounts in full, without any set-off or deduction.

4.10 All prices are in pounds sterling and include VAT (for purchases on and after the 1st of October, 2026). You are responsible for any bank charges, currency conversion costs and taxes that apply where you live.

5. Refunds and Cancellation:

5.1 We do not offer refunds and you cannot cancel once you have joined. You get access to our Materials straight away and places in each cohort are limited. This applies if you change your mind, your circumstances change, you do not use the Programme, or you do not get the results you hoped for.

5.2 You ask us to give you access to the Programme immediately. If the law gives you a cancellation period, you agree that we can start within that period. You accept that you lose any right to cancel digital content once we have given you access to it, and that you must pay for any services we have provided up to the point you cancel.

5.3 If you need to stop taking part, please tell us. You are free to stop attending, but the Programme Fee stays payable in full.

5.4 If you are struggling to pay, contact us before a payment is missed. We may agree a different payment schedule with you in writing. Any new schedule does not reduce the Programme Fee.

5.5 Nothing in these terms takes away any legal right you have that cannot be excluded by law.

6. Our Materials and Intellectual Property:

6.1 We own, or have permission to use, all intellectual property rights in the Programme and the Materials. This includes copyright, trade marks, the names Adele Catherine and Scale Your Socials, designs, know-how, and the structure and methods of the Programme. Nothing in these terms transfers any of those rights to you.

6.2 We give you a limited, personal, non-exclusive, non-transferable licence to use the Materials during your Access Period. You may use them only to grow your own social media and your own hairdressing business. We can withdraw this licence if you break these terms.

6.3 You must not do any of the following, or help or allow anyone else to:

• Copy, reproduce, download, record, screen record or store the Materials, other than workbooks and files we provide for you to download for your own use.

• Share, publish, post, forward or distribute the Materials to anyone, in any format, paid or free

• Sell, resell, license, rent, swap or give away the Materials or your access.

• Use the Materials, or anything based on them, to create, teach or sell your own course, coaching, membership, workshop, guide, template or any other product or service.

• Adapt, translate, rebrand or pass off the Materials as your own work.

• Share your login or let anyone else use your access, including staff, business partners, friends and family. One place is for one person.

• Upload the Materials to any AI tool, or use them to train or build any AI tool, in order to reproduce, repackage or share them.

• Record live calls or take screenshots of the portal or community to share outside the Programme.

• Remove any copyright notice, watermark or branding.

6.4 The content you create for your own accounts using what you learn is yours. You may use our hooks, captions and templates in your own posts. You may not package them up and pass them on or sell them to anyone else.

6.5 If you break this clause, we may end your access immediately with no refund, and the full Programme Fee stays payable. We may also report the infringing content to any platform hosting it, and claim damages and our legal costs from you.

6.6 You accept that money alone may not be enough to put right a breach of this clause. We are entitled to ask a court for an injunction to stop the breach, as well as any other remedy.

6.7 We may use watermarks, access logs and other tools to identify misuse of the Materials.

6.8 This clause continues to apply after your Access Period ends, with no time limit.

7. Confidentiality and the Community:

7.1 Other members will share business details, numbers and personal stories. You must keep these confidential. Do not screenshot, repeat or share them outside the Programme.

7.2 Treat everyone with respect. No bullying, harassment, discrimination or spam.

7.3 You must not promote or sell your own or anyone else's products or services to other members, or approach them for that purpose, without our written permission.

7.4 We may remove any post. For a serious or repeated breach, we may remove you from the Programme under clause 11.

7.5 The portal and community run on third party platforms. You must follow their rules too.

8. Recordings, Testimonials, and Feedback:

8.1 Live calls are recorded and shared with current and future members. By joining a call, you agree that your name, image, voice and anything you say may be recorded and used in that way. You can keep your camera off if you prefer.

8.2 We will ask your permission before we use your name, image, account or results in our marketing. Once you have agreed, we can keep using that material until you ask us to stop. We will then stop using it in new marketing within a reasonable time.

8.3 If you give us feedback or ideas about the Programme, we may use them freely without paying you.

9. No Guarantee of Results:

9.1 We teach what has worked for us and for our students. We do not guarantee any result, including followers, reach, views, brand deals, clients or income. Your results depend on your effort, your consistency, your starting point, and on Instagram and other platforms, which we do not control.

9.2 Any examples, screenshots and testimonials we share show what is possible. They are not a promise of what you will achieve.

9.3 The Programme is education and coaching only. It is not legal, financial, tax, medical or mental health advice. The decisions you make in your business are yours.

9.4 We are not affiliated with or endorsed by Instagram or Meta. We are not responsible for changes to any platform, or for any restriction, suspension or removal of your account.

10. Changes We May Make:

10.1 We may make reasonable changes to the Programme content, the call schedule, the platforms we use and who delivers a session, including bringing in guest coaches. We will tell you about any significant change.

10.2 If we need to move a call, for example because of illness, we will rearrange it or provide a recording.

10.3 We may update these terms for future cohorts. The version you agreed to at checkout is the one that applies to your purchase.

11. Ending Your Place:

11.1 We may suspend or end your access immediately, by writing to you, if you do not pay on time, if you break clause 6 or clause 7, if you are abusive to us, our team or other members, or if you do anything that damages the Programme or our reputation.

11.2 If we end your access for any of those reasons, you are not owed a refund and any unpaid balance of the Programme Fee becomes due immediately.

11.3 If we end the Programme for our own reasons and not because of anything you have done, we will refund you a fair share of the Programme Fee for the part we did not deliver. That refund is all we will owe you.

12. Our Liability:

12.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

12.2 Subject to clause 12.1, we are not liable for any loss of profit, income, business, clients, followers, goodwill or data, or for any indirect or consequential loss.

12.3 Subject to clause 12.1, our total liability to you for everything connected with the Programme is limited to the amount of the Programme Fee you have actually paid.

12.4 We are not responsible for delays or failures caused by events outside our reasonable control, including illness, internet failure and third party platform outages. If that happens, we will rearrange what we reasonably can.

13. Your Data:

13.1 We use your personal data as set out in our Privacy Policy at https://adele-catherine-socials.mykajabi.com/PrivacyPolicy.

14. General:

14.1 These terms and the description of the Programme at checkout are the whole agreement between us. You confirm that you have not relied on anything said in a DM, email, advert, masterclass or social media post that is not set out in them.

14.2 You cannot transfer your rights or obligations under these terms to anyone else. We can transfer ours, including the right to collect any money you owe.

14.3 If a court finds any part of these terms cannot be enforced, the rest still applies.

14.4 If we do not enforce a term straight away, or at all, we can still enforce it later.

14.5 Nobody other than you and us has any right to enforce these terms.

14.6 We will contact you using the email address you gave at checkout. An email is treated as received on the next working day after we send it. It is your job to tell us if your email address changes.

15. Law and Courts:

15.1 These terms are governed by the law of England and Wales.

15.2 The courts of England and Wales have exclusive jurisdiction over any dispute. The one exception is that we may bring proceedings to recover unpaid fees or to protect our intellectual property in the courts of the country where you live.

15.3 If you have a complaint, email us first at adelecatherine.online@outlook.com. We will try to resolve it with you within 14 days.

16. Your agreement:

Upon purchase, you confirm that:

• You have read and understood these terms

• You are buying the Programme for your business

• You will pay the full Programme Fee, even on a Payment Plan and even if you stop taking part.

• You understand there are no refunds.

• You will not copy, share or sell our Materials.